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Telling a Customer an Item Is No Longer Available (LO 11-1 to LO 11-6) You manag
Telling a Customer an Item Is No Longer Available (LO 11-1 to LO 11-6) You manage the customer service department for an online company that sells discontinued and out-of-season items from department stores at a discount. Your web page operates 24 hours a day, and you frequently have sales to attract customers to the site. Therefore, the items being offered and their prices can change without warning. Recently, you received this e-mail message from a customer: page 184 I’m a member of the National Teacher’s Federation, which entitles me to a 15% discount on items ordered at your site. Last night, I tried to order a leather chaise lounge. I added the item to my shopping cart, but the discount was not applied. I tried again and got the same result. When I went to the “Online Help” link, an error message said the help function was unavailable. Therefore, I’m contacting you by e-mail. Would you help me order the chaise with my discount? The item number is 234323ALC2. I’d like it in black, please. The chaise is a college graduation gift for my daughter, and I’ve been searching for one like it for months. Right now, you’re the only vendor who carries this chaise, so any help you can provide would be much appreciated! Thank you.

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