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WellTech is a technology company in Orlando specializing in Healthcare IT Servic
WellTech is a technology company in Orlando specializing in Healthcare IT Services. They provide a suite of services to their clients (hospitals, clinics, and physician-owned practices), including data management, business analytics, and patient portals for communicating with doctors about appointments, prescriptions, and billing. Each department at WellTech has at least one intern. You are a second-year intern working with the sales department. This year you are the Lead Intern, which means you are responsible for helping other interns (10 in total) to acclimate to the company and succeed at their tasks. As Lead, your responsibilities include scheduling meetings and activities for the interns and heading-off any issues that may arise. Your supervisor, Samantha Jones, has asked you to call a meeting with the other interns. She wants you to lead a brainstorm to generate some sales dialogue ideas for a new service the Product Development team is getting ready to launch. The new product, MyHealth, is an application for waiting room iPads that provides patients with reliable information about the hospital, doctors, and staff, and gives patients an opportunity to provide feedback on service. To arrange the meeting, you decide to send two messages. Email 1: Routine request email For this message, email Tina Jefferies, a Product Development team lead, to request more information about the new product that you can distribute to the other interns. In a brief email: Provide context for your request Make a clear request for information Include action steps Be careful about your tone in this message, as you are writing to a more senior employee, but be sure you get the information you need in time for you to hold a successful meeting. Email 2: Scheduling a meeting You received this rambling email (attached in the file) from Tina with information on MyHealth product features and specifications. Review her email for information that may be pertinent to the other interns, then compose an email to schedule the meeting with your team. In a brief email: Explain the purpose of the meeting Set the meeting and provide necessary information Provide a brief overview of the new product features Include action steps In this email, too, you should be careful about your tone. Your message will be the first step towards ensuring a successful meeting. You should also avoid using specific language from Tina's original email. Tina's email is an example of how not to write at work; you should aim to convey points from her message in clearer, better-organized prose. Use 2 pages, 1 email per page (note: each message should be less than 1 full page)

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